Petsies Craftsmanship Promise

We are fully focused on making top quality handmade stuffed animals.

Our #1 goal at Petsies (a brand of Budsies LLC) is to create a handmade stuffed animal lookalike of your pet that you fall in love with. Whether it’s to celebrate your current pet or honor a past pet, your Petsies plush is way more than a stuffed animal: it is a tribute to your furry best friend!

Our Product Craftsmanship Limited Warranty

Who is Covered? 

We make this easy. Anyone who owns a Petsies custom stuffed animal product can benefit from the Petsies Craftmanship Limited Warranty. The warranty is completely transferable. No product registration is required.

What is Covered? 
If your stuffed animal arrives with a defect listed below or a defect manifests within the first 90 days of ownership, we will either touch-up or replace the plush at no charge to you. The following are covered under the limited warranty:

  • Tears, rips, holes, and similar sewing mistakes or oversights
  • Damage caused while the plush is in transit, including water damage
  • Our failure to follow your selected customizations in our Creation Wizard (e.g., mouth position, ear style, body posture, etc.)
  • Markings you specified in the description that we failed to include
  • Airbrush coloring (e.g., you specified golden brown but the plush is dark grey)
krystal customer service

Krystal K.
Design Lead

But… What if the Petsies stuffed animal doesn’t look *exactly* like my dog?!

That’s because the stuffed animal isn't your dog :) All jokes aside, it’s important to set the expectations that a stuffed animal will never have the same twinkle in its eye or curl its lips up the same way as your actual animal. We pride ourselves on sewing handmade stuffed animals that match your dog as best as a plush lookalike can. But we, like every artist, are limited by the fact that we use hypoallergenic plush and specialty plastic eyes... whereas real dogs have… well… real fur and real eyes!

You can see samples of our prior work on the Customer Reviews page and also in our Showcase.

Our Petsies Remake Service

Due to the custom, handmade nature of our service, we cannot offer refunds for differences of design opinion outside of this warranty. If you are unhappy with the custom stuffed animal you received for a reason not covered by the warranty, we still want to do our best to make you happy! Outside the terms of this limited warranty, Petsies has a standing policy to address occasional instances of artistic difference by offering to create an entirely new plush for you based on your design direction for a reduced price of $75. Click here to request your remake.

carli  customer service

Carli M.
Customer Service Lead

How to Obtain Service

Please contact [email protected] with (a) your order number in the subject line and (b) photos of the stuffed animal with the defects listed above.

At the discretion of our design team, we will either replace the plush or give you a return label to ship the item back to our facility for a touchup. We apologize in advance for any mistakes and will aim to make things right!

Term: How Long Coverage Lasts

The Limited Warranty lasts for ninety (90) days after delivery of the covered product.

Keep reading for all the fun stuff lawyers like to write

What is Not Covered

In addition to what’s mentioned above, customers using the Sneak Peek upgrade may be ineligible for specific warranties because those customers reviewed and approved the design of their plush (more info). Furthermore, failures due to misuse, abuse, alteration, or normal wear and tear of the product are not covered by this limited warranty. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Some parts will wear out with use and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements. Like any keepsake, we recommend keeping your custom plush out of direct sunlight and other natural elements that could degrade the materials.

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the product's life cycle, often the first or second time the product is examined and handled. When returned for inspection, these products are generally found to still be in like-new or very good condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship. Petsies has sole discretion to determine the manufacturer's defects in materials or workmanship.

Other conditions may limit coverage:

  • Repetitive abuse of our limited warranty.
  • Coverage is always limited to the maximum value of a replacement of the product with the same or similar product of equal value to the original purchase price and does not cover the repair, refund, or replacement of any other property. Petsies shall never be liable for any incidental, consequential, indirect, special or punitive damages.

 

Additional Terms:

THIS LIMITED WARRANTY AND LIABILITY SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES, WHETHER IN CONTRACT OR IN NEGLIGENCE, EXPRESS OR IMPLIED, IN LAW OR IN FACT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE PRODUCT WARRANTY. PETSIES DOES NOT AUTHORIZE ANY PERSON TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCTS.

NOTWITHSTANDING ANYTHING IN THIS LIMITED WARRANTY TO THE CONTRARY, PETSIES SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL AND/OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE), PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PETSIES’ MAXIMUM LIABILITY HEREUNDER IS LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE PRODUCTS. This warranty is for the PETSIES product itself and does not cover the repair or replacement of other personal property that may be used with OR NEAR the PETSIES product.

How Local Laws Relate to the Warranty
Some areas do not allow the exclusion or limitation of incidental or consequential damages or how long an implied warranty lasts, so that the above limitations may not fully apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country. Refer to your local laws for your specific rights under this limited warranty.

No Other Express Warranty Applies
This limited warranty is the sole and exclusive warranty for Petsies products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on

Last Updated: August 20, 2020

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